Because our products are custom made and for health and legal reasons, we do not accept returns and all sales are final.
If a product is defective we are allowed the opportunity to fix the issue.
Please allow 4-6 weeks for most deliveries. We are not responsible for delays in shipping beyond our control.
In the event of an exchange with unopened packages, the customer is responsible for shipping to and from our store and restocking fees may apply. No product will be exchanged that is damaged, has an odor or is dirty in any way.
In the event of shippers damaging product it is best to refuse the delivery and note in the bill of lading "refused due to damage." Please take photos of the damage if possible. Please count the boxes to make sure you sign for the correct number of packages. We will receive the shipment and replace the damaged item with new, then reship the product.
We allow in-store layer exchanges free for 100-days. After you've slept on your new mattress for a few weeks, if it does not feel comfortable, you should first adjust your layers. Sometimes moving a firmer layer up or down improves the comfort of your mattress. If this doesn't work, you may bring in a layer and exchange it. Please call a day ahead (479-966-2262) so we can have the layer you want ready when you arrive.
If you don't live close to our store, we'll be happy to exchange your layers by mail. You will simply have to pay actual shipping. When we ship you a new layer, please save the packaging so you can reuse it to ship your old layer back.
Mountain Air Organic Beds
1094 E Henri De Tonti
Springdale, Ar 72762
While we are happy to exchange individual layers, we cannot do returns on mattresses for legal and health reasons. This protects the consumers from getting "used" mattresses sold as "new" which is against the law. We are confident that once you've found the right combination of layers, you will be comfortable for years to come.
Before You Start:
1. Empty each box. Identify all components: you should have a zippered casing and the correct number of latex pieces. For solid Queen or King layers, you’ll need a helper.
2. Look for stamps at head and foot: "S" for Soft, "M" for Medium, or "F" for Firm.
3. You may notice a light "rubber” scent. If you are sensitive to scents, air out the layers in a well- ventilated space for a day or two before putting them into the casing. This is a temporary, natural smell of nature and will not harm you.
1. Spread out the casing on the platform or foundation; the zipper-stop goes at the foot of the bed.
2. Unzip the casing top and set it aside.
3. Lay your base layer (or halves) into the casing. Place Dunlop layers small holes up, big holes down. Talalay layers can go either side up. Fit the layer/s to the corners of the casing.
Tips On Fitting Latex:
We don’t mean to shout, but: DO NOT PULL the latex as it may tear. DO NOT YANK the edges. Shake the latex like a rug to spread it. (To shake: Grasp the edge gently with both hands, lift and drop it in a smooth up-and-down motion, like a wave.) You may need to re-position the first layer 5 – 10 times to line it up along the casing edges. After the first layer is in, grasp the casing edges at several points and tug (the casing, not the latex) to remove any slack in the fabric underneath.
When you shake a layer out into the casing, it may appear as though the latex is too large to fit. It’s just been slightly stretched out by the shaking and re-positioning. Repeat the wave motion multiple times from different spots, working your way around and "aiming” the wave toward the center. This helps the layers compress. The casing’s fit is very snug and tight when the process is done.
4. Lay second and third layers into the casing, remembering which piece goes on which side. Shake and reposition until edges are even with the edges of the layer below.
5. Zip on the top sloooow-ly. Tuck in latex as you go; avoid catching edges in the zipper.
The casing is not washable or dry-cleanable! Use a mattress pad to protect your mattress. Your mattress needs to "breathe.” Set it on a slatted platform bed with solid slats no more than 3" apart or our matching foundation.
Under The Bed:
Do not use plywood unless it is formaldehyde free (we recommend the Columbia brand available at Home Depot). Do not use wire foundations or box springs. We recommend a solid, flat surface. Old, worn-out foundations will transfer a "dip" through to the mattress.
Manufacturer's 100 Day Exchange Policy:
This is a "100 Day Exchange Policy" only not a return policy. We do not accept returns without written pre-authorization. Must be unopened package for bedding and not special orders within 10 days. Customer is responsible for shipping both ways and subject to 20% restocking fees and the customer must pay actual shipping and set up fees both ways, unless it is deemed our fault. If it is deemed our fault, we reserve the right to send out a "exact" replacement product or give store credit at no charge to the customer. Orders may not be canceled once production has begun. We do not offer refunds on bedding that are special ordered.
We particularly do not accept returns on mattresses and wool bedding for reason of smell or sensitivities. Our mattress and bedding are made of all natural materials and may have a slight smell which is part of nature. The natural smells will dissipate in 4 to 10 weeks with proper airing out. Our mattresses are 100% all natural and certified with Oeko-Tex Certification Class 1. The highest offered for use by infants and children. The production facilities for rubber do not contain any toxic chemicals. Air quality is monitored and water is tested daily. Our cotton is certified 100% organic cotton and our wool is Eco-Wool which means sheep are raised and good husbandry is practiced to product organic wool but does not have the expensive certifications.
We do not accept returns of foundations.